Information We Collect

Running an IT development company means we work closely with client data. Here's what we collect and why it matters for delivering quality services.

We also collect technical information like IP addresses, browser types, and device information automatically when you visit our website. This helps us optimize performance and troubleshoot issues.

How We Use Your Information

Every piece of information serves a specific purpose in our development process and client relationship management.

Service Delivery

• Processing project requests and providing accurate development quotes
• Managing ongoing software development projects and client communications
• Delivering technical support and maintenance for completed projects
• Coordinating project timelines with our Thailand-based development team

Business Operations

• Improving our development processes based on client feedback and project outcomes
• Analyzing website performance to enhance user experience
• Maintaining accurate records for accounting and legal compliance in Thailand

Information Sharing and Disclosure

As a focused IT development company, we limit data sharing to essential business operations and legal requirements.

Service Providers

We work with trusted third parties to deliver complete solutions:

• Cloud hosting providers for secure project deployment and data storage
• Email service providers for client communication and project updates
• Payment processors for handling invoices and project payments
• Analytics tools to understand website performance and user experience

Legal Requirements

We may disclose information when required by Thailand law enforcement, regulatory authorities, or court orders. We'll notify affected clients unless legally prohibited from doing so.

In case of business restructuring or acquisition, client data would be transferred under the same privacy protections outlined in this policy.

Your Privacy Rights

You maintain control over your personal information. Here are the rights available to you under Thailand privacy regulations and our company policies.

To exercise these rights, contact our privacy team at contact@netcore-syscode.com. We'll respond within 30 days and verify your identity before processing requests.

Data Security and Protection

Protecting client information is fundamental to our development practice. We implement multiple security layers appropriate for handling sensitive business data.

Technical Safeguards

• SSL encryption for all data transmission between clients and our servers
• Regular security audits of development environments and client project repositories
• Access controls limiting team member access to relevant project information only
• Automated backups with encryption for project data and client communications

Operational Security

• Staff training on data protection practices and Thailand privacy regulations
• Incident response procedures for potential security breaches
• Regular updates of development tools and security software
• Physical security measures at our Phuket office location

While we implement robust security measures, no system is completely immune to threats. We maintain cyber insurance and incident response procedures to address potential breaches promptly.

Data Retention

We keep different types of information for varying periods based on business needs and legal requirements in Thailand.

Retention Periods

• Project Files: Active project data retained for 3 years after completion for potential maintenance needs
• Client Communications: Email correspondence and meeting notes kept for 5 years for reference and legal compliance
• Financial Records: Invoices and payment information retained for 7 years per Thailand tax regulations
• Website Analytics: Anonymized usage data retained for 2 years to improve site performance

After retention periods expire, we securely delete or anonymize data. Clients can request early deletion of non-essential information at any time.

International Data Transfers

As a Thailand-based company serving international clients, we occasionally transfer data across borders for project delivery and collaboration.

When transferring personal information outside Thailand, we ensure adequate protection through:

• Standard contractual clauses with international service providers
• Adequacy decisions recognizing equivalent privacy protection
• Explicit consent for transfers required for specific project needs

Most client data remains within Thailand's borders on local servers, minimizing international transfer requirements.

Cookies and Tracking

Our website uses cookies to improve functionality and analyze usage patterns. You can control cookie settings through your browser preferences.

Cookie Types

• Essential Cookies: Required for website functionality and security features
• Analytics Cookies: Help us understand how visitors use our site to improve performance
• Preference Cookies: Remember your settings and customization choices

We don't use advertising cookies or sell visitor data to third parties. Analytics data is anonymized and used solely for improving our website experience.

Updates to This Policy

We review and update this privacy policy annually or when significant changes occur in our data handling practices or legal requirements.

When updates are made, we'll notify active clients via email and post the revised policy on our website with a new effective date. Continued use of our services constitutes acceptance of updated terms.

For significant changes affecting data processing, we may request explicit consent before implementing new practices.